Customer Care

90 Day Sleep Easy Guarantee

Finding the right mattress is personal, and sometimes it takes time. That’s why we offer our 90 Day Sleep Easy Guarantee, so you can feel confident in your choice.

Sleep on it, at home

Try your new mattress in the comfort of your own home.
If it’s not quite right, we’ll help you find a better fit.

How the Sleep Easy Guarantee works

1. Sleep on it for at least 30 nights

Your body needs time to adjust to a new mattress. We ask that you use your mattress for a minimum of 30 nights before requesting an exchange.

2. Still not the right fit?

If after 30 nights you’re not comfortable, get in touch with our team. We’ll help you choose a mattress better suited to your needs.

3. Swap for a better match

You can exchange your mattress for another of equal or greater value. If you choose to upgrade, you’ll simply pay the difference.

What to know

To make sure you're covered by the Sleep Easy Guarantee, a few simple conditions apply:

The 90-day trial starts from the date of delivery or collection
A minimum 30-night trial period applies before requesting an exchange
The guarantee applies to mattresses only and is limited to one exchange per purchase
One exchange is allowed per purchase
A mattress protector must be purchased from Target Furniture on or before delivery and used on the mattress at all times
The Sleep Easy Guarantee is for domestic use only and does not apply to commercial purchases

Exchanges & transport

If you choose to exchange your mattress, we’ll help you arrange the best option for returning your current mattress and receiving your new one.

Return and redelivery freight charges will apply
You can return and collect your mattress directly from our Auckland Distribution Centre (Ti Rakau Drive)
Mattresses cannot be returned to Click & Collect depots (including Mainfreight M2Home locations)

Returning your mattress

To arrange an exchange, your mattress must be returned in good condition.

The mattress must be clean and undamaged
A mattress protector must have been used at all times

Adjusting to your new mattress

It’s completely normal for a new mattress to feel different at first. Many mattresses feel firmer than in-store models and can take time to soften and settle.

Your body may also take time to adjust, especially if you’ve changed comfort levels. Give it a few weeks to find your new normal.

Designed to help you get it right

Our goal is simple — to help you find a mattress you genuinely love sleeping on. If it’s not right the first time, we’ll help you get there.

Sleep Easy FAQs

Can I return my mattress for a refund?

No — the Sleep Easy Guarantee allows for an exchange, not a refund.

When does the 90-day period start?

The trial period begins from the date your mattress is delivered or collected.

Do I have to wait 30 days?

Yes — we require a minimum 30-night trial to allow your body time to adjust.

What condition does the mattress need to be in?

It must be clean and undamaged. Stains, marks or damage may void the guarantee.

Will I need to pay for delivery on the exchange?

Yes — standard delivery or collection charges apply for exchanges.

Full Terms & Conditions

The Sleep Easy Guarantee applies to mattresses only and is limited to one exchange per original purchase. The mattress must be returned in good condition and used on a suitable base. Clearance items and floor models are excluded. Delivery or collection charges apply to exchanges. This guarantee does not limit your rights under New Zealand consumer law.