Customer Care

Warranty & Product Care

We stand behind the quality of our products. Our warranties cover manufacturing defects (while normal wear and tear is part of everyday use).

What your warranty covers

Our warranties cover faults in materials and workmanship that affect how your product performs.
They do not cover normal wear and tear, accidental damage, environmental damage, or changes that occur naturally over time.

If something goes wrong

1. Get in touch

Contact our Customer Care team with your order details and a description of the issue.

2. We assess the issue

We may ask for photos or additional information to understand what’s happened and how we can best assist you.

3. We find a solution

If your claim is valid, we’ll arrange a repair, replacement, or other suitable remedy.

Warranty by product type

Lounge suites

  • Frame – 15 years
  • Foam – 5 years
  • Mechanical components – 3 years
  • Electrical components – 2 years
  • Fabric – 1 year
  • Leather – 3 years
Foam softening, fabric wear, and natural creasing are normal over time and are not considered defects.

Mattresses

Warranty periods range from 3 to 10 years, depending on the product.
Body impressions and comfort changes are a normal part of mattress use and are not considered faults. We recommend rotating mattresses on a regular basis.
See our Sleep Easy Guarantee for mattress exchanges.

Timber & MDF furniture

  • Warranty – 1 year
Timber is a natural material and may expand, contract or change in appearance over time. This is expected and not considered a defect. To help maintain its finish, clean using appropriate, non-silicone-based products, as silicone cleaners can damage the surface over time.

Outdoor furniture

  • Outdoor Furniture – 3 years
  • Fabric – 1 year
Outdoor furniture requires regular care to maintain its condition. Failure to follow care instructions may void the warranty. Damage caused by prolonged UV or sun exposure is not considered a manufacturing fault.

Dining chairs & barstools

  • Frame & gas lifts – 1 year
  • Upholstery – 1 year

Metal, glass & marble

  • Warranty – 1 year
Natural variations, minor surface inconsistencies and material characteristics are not considered defects.

What’s not covered

  • Normal wear and tear
  • Damage caused by misuse or accidents
  • Damage caused by lack of proper care or maintenance
  • Improper care or maintenance
  • Modifications or alterations to the product
  • Commercial use
  • Sun and/or UV damage

Looking after your furniture

Looking after your furniture helps maintain its condition and protect your warranty. For detailed care guidance, visit our Care Instructions page.
  • Rotate cushions regularly to ensure even wear
  • Clean and condition materials as recommended
  • Avoid direct sunlight and excessive moisture

Your rights under New Zealand law

This warranty sits alongside your rights under the Consumer Guarantees Act 1993. If a product fails to meet these guarantees, we’ll work with you to put things right.

Warranty FAQs

What does the warranty cover?

Manufacturing defects in materials or workmanship that affect the performance of the product.

What is considered normal wear and tear?

Changes like softening, creasing, fading or minor movement in materials over time are expected and not faults.

How do I make a warranty claim?

Contact our Customer Care team with your order details and photos of the issue.

Does the warranty cover commercial use?

No — warranties apply to domestic use only unless otherwise specified.

Do I need proof of purchase?

Yes — proof of purchase is required for all warranty claims and only apply to the original purchaser.

Need help?

If you have any questions about your delivery, our team is here to help.

Create a home you love, with confidence

We’ll take care of the logistics — you focus on the feel.
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